If you aren’t satisfied with your purchase please let us know via the Chat button or contact us within 14 days of purchase. We will exchange/refund less shipping costs, only if products are unused and in the same condition they were sent/received. Please note we are not responsible for any damage in transit of returned goods and recommend returning your items via registered post. Buyers are responsible for return postage. We do not accept returns on any products purchased on sale. Please note this refund policy applies to buyers in the European Union only.